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Discount Cruises Terms & Conditions

We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site. This site is owned by The Flight Shops, Inc. DBA Discount Cruises and discountcruises.ca ("we","us") and is provided for residents of North America only. The Flight Shops, Inc. DBA Discount Cruises registered in Canada.

1. Travel information

2. Prices

3. Insurance

Many of the problems for which we cannot be held responsible for can be insured against. We highly recommend that you take out insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. It is our responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs.
Insurance has be purchased and paid for in full as soon as the booking is made to become fully effective.

4. Specials

5. Special Requests and Medical Problems

Should you have any special requests, you must advise us at the time of the booking and clearly note it on booking. We will endeavour to pass any reasonable requests to the Service Provider; however, we regret that we cannot guarantee that your special request will be fulfilled. Failure to meet any special request does not signify a breach of contract on our part. We also regret that we cannot accept conditional bookings, ones that is specified to be conditional on the special request or fulfillment. All such bookings will be considered a "regular" booking with a provision of the possible accommodation of the special request.
Should you or any other persons of your party traveling have a medical problem or disability which may affect your choice and pleasure of holiday, please inform us prior to confirming your booking so that we can advise to the suitability of the chosen arrangements. In such an event, please provide us with the opportunity to assist you to ensure that your travel experience is not limiting by providing us full details of your medical problem or disability in writing. We are within our rights to cancel a booking if we deem the travel plans reasonably inappropriate for the traveler with a health problem or disability that hinders them from undertaking the trip or if we are made aware after the time of booking of details that were not provided at the time of booking.

6. Group Bookings

To facilitate group bookings, we will endeavour to forward any group booking discounts provided by the Service Provider to you on the condition that one person represents the clients when making the booking arrangements and payments. In this case, confirmation of the booking and payment will be sent to him/her only. All payments for the booking are also to be made though him/her only.

7. Currency Exchange Rates

Most of our booking fares are in CDN or US currency and we will state as such. All charges will be processed in either CDN or US dollars onto your credit card regardless the origin of your credit card. Please be aware that translating the booking fare into your home currency will always be approximate until charged on your credit card. Posted currency rates from various publicly sources should be used as a guideline only as rates are rarely verified as accurate and actual rates will vary. When using the information of the travel booking for any financial purpose, please consult a qualified professional to verify the accuracy of the currency rate.

8. Suitability of travel products and services

9. Tickets and Timings

All reference to departure times on our Web Sites are for your guidance and are subject by amendment by the wholesalers and/or suppliers prior to actual booking. It isn’t until full payment has been made that the departure times are set. You must check your itinerary on each stage of the completion of the booking to ensure that you have the correct flight/cruise times. It is possible and that flight/cruise times will change even after tickets have been issued and you will be advised of such prior to departure provided your personal information is correct and up to date.

10. Conditions of Suppliers

Many of the services which make up your travel plans are provided by independent suppliers ("Service Provider"). These Service Providers have their own terms and conditions on you booking. Some of these terms and conditions may limit or exclude the Service Provider(s)' liability to you, usually in accordance with the applicable International Conventions.

11. Intellectual Property

12. Linking

We may link our site to other sites on the Web. These links are provided for your convenience only. It does not mean that we have looked at these sites or that we check them out. We are not responsible for the content of other websites, even if we link to them. We are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another's website or using another's product or service, we are not liable.

13. Measurement of Usage

Your entry and usage of our site, will provide us with demographic information that may be combined with site usage reports to profile users and their preferences in Web Site content and advertising. Discount Cruises uses cookies to measure site usage and related information. We also keep track of your transaction from one page to the next by employing cookies. Information is also gathered to measure the number of visitors to this Web Site and to each various page and section of the Web Site and details of searches performed. We also measure the usage of advertising banners and other related links.

14. Your Privacy

15. Confidentiality

16. Your Use

17. Your warranties

You warrant that:

18. Indemnity

You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:

19. Disclaimer

20. Governing law

21. Behaviour of Self and Other Travelers in Party

When you book with us, you accept responsibility for any and all damage or loss caused by your or any member of your party. Full restitution for such damage or loss must be paid directly to the Service Provider. Failure to do so, you will be responsible for any subsequent claims made against us (in addition to ours and the Service Provider’s legal costs) as a result of your actions.
As our client, we reasonably expect that you will respect and be considerate for other people while traveling. If you or any member of your party behaves in such a way that is deemed to be dangerous, upsetting, or distressful to a third party or damage to property, we or the Service Provider may terminate your travel plans of the person(s) concerned, without prior notice. Should this occur, the person(s) concerned will be required to cease continuing to travel on the booking made with us. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and no expense or costs incurred as a result of the termination of travel will be compensated by the Company.

22. Disputes

If you have cause for complaint while on holiday you must bring it to the attention of your travel agency or consultant immediately who will do their best to rectify the situation. Delay in reporting a complaint may reduce the effectiveness of your travel agency or consultant to alleviate the situation. It is unreasonable to take no action whilst on holiday but then write a letter of complaint upon return. Regardless, we will endeavour to address a complaint that has been forwarded to the travel agency or consultant within 28 days of completion of travel.

23. Amendments

Except as otherwise specified, we may amend these Site Rules at any time without notice to you by posting amended Site Rules on our website. The amended Site Rules will take effect immediately when they are posted on our website.

24. Termination

We may terminate this Agreement, and any other agreement between us, immediately if you breach any of these Site Rules.

25. Our Relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Site Rules.

26. Notices

Except as required by law or otherwise specified by us, you must provide any notices to us by email to webmaster@discountcruises.ca. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

27. General

In this Agreement, the term "website" includes any email bulletins or other content that we provide to you via or initiated from this website.

Schedule A

ESSENTIAL TRAVEL GUIDE

The Purchase of your Travel Booking constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s),(collectively as "You" and "Traveller"), and The Flight Shops, Inc. DBA Discountcruises.ca ("Discountcruises.ca", "We", "Us") and implies acceptance of the following Terms and Conditions.

Agency: Discountcruises.ca acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent suppliers ("Service Providers"). Payment of your travel booking to us, as the Agent of the Service Provider, contracts you to the terms and conditions of the Service Provider, otherwise offer can be withdrawn at our discretion Visas & Passports: It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding. For Domestic Flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.

Traveling with your Child or Another's: Whether travelling alone or accompanied by an adult, each child must travel with his own travel documents, a passport and appropriate visa, plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody. Cancellations, changes, and ex-changes: Please be aware that, in the main, flight and travel bookings are non - refundable and non - reroutable and any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Service Provider, or Discountcruises.ca as prescribed from time to time. Please see Invoice and Itinerary for penalty details. By you acknowledging the Invoice, Itinerary, and these Terms and Conditions, Discountcruises.ca is hereby authorized by you to seek to recover any refunds/credits that may be available from Airline and other Service Providers from time to time. Airline tickets are generally non - refundable once travel has commenced. If you cancel or change any flight segment or portion of your travel booking, you must advise the Service Provider prior to the time of the initial departure of travel booking or you will lose the value of the remaining portion of your purchase.

Reconfirming Flight/cruise Times: It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight time may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Discountcruises.ca is not responsible for schedule changes.

Check-in opening and closing times: All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend on - line check in available with most airlines at least 12 hours for departure and for most cruises, at least 72 hours. Please note that all travellers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.

Fees: Please note that additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at destination. Seat selection may also incur fees.

Increases: Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. Discountcruises.ca does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by Discountcruises.ca, the airline, the tour operator or the supplier of the service.

Duration of Travel: Please note that the number of nights on travel packages is based on travel dates and not the number of nights of accommodation.

Credit Card Chargeback: If for any reason, any travel service provider is unable to provide the service for which was contracted, your remedy lies against that provider and not with Discountcruises.ca. In the event that payment has been made to Discountcruises.ca by credit card you agree that you will not seek to chargeback your payment to Discountcruises.ca.

Declined Card: If the credit card is declined, you guarantee that you will settle any amounts owing to Discountcruises.ca via money order or cash within 2 working days of notification by Discountcruises.ca of declined charge.

Notice to Travelers: Travelers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality. For further information about Discountcruises.ca, including our privacy policy, please visit our website at www.flightcentre.ca
We have provided you with a listing of the airlines and contact phone numbers that you can call to reconfirm your flights. We strongly recommend that you re-confirm your flights at least 24 hours prior to departure time.